Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Singapore

What you’ll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Provides proactive recommendations to the customer for improving their use of DELL EMC backup solutions to help maximize their satisfaction with DELL EMC. Actively contributes to the configuration, layout and performance tuning of DELL EMC products.

• Technical knowledge on various DELL EMC backup products

• Good understanding on IT Operations, ITIL Processes, Policies, and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure.

• Experience in managing Storage and Backup migration technology.

• Participates in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage and backup infrastructure maintenance and necessary data migration, as required. Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• ​Provisions solutions based on standardized procedures as outlined by DELL EMC best practice documentation.

• Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.

• Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.

• Seeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with DELL EMC colleagues to ensure effective resolution of technical issues encountered during implementations.

• Stays current on technical specifications and hardware requirements of DELL EMC software products, including new and soon to be released products.

Desirable Requirements

•Bachelor’s degree or an advanced degree

•Proven experience in a similar role.

Here’s our story now tell us yours

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31-May-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

Job ID: R244483

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations (https://jobs.dell.com/locations) page.