POSITION: General Manager - Creed Boutique  

REPORTS: Regional Sales Manager, Creed Boutique

FLSA: Exempt  

WE ARE ICP – International Cosmetics & Perfumes (ICP) is an exclusive marketer and distributor of luxury fragrances in the Americas. Through strategic vision, dynamic leadership, and keen market knowledge, ICP became a leading luxury boutique firm that has revolutionized the now thriving niche fragrance category. The company’s prestigious brands include The House of Creed and Mizensir.

ICP is an Equal Opportunity Employer , and we are proud to have built this based on our Core Values and the ICP Difference. We believe in diversity and all applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We care about our team members, and we offer a competitive rate, benefits such as medical, dental, vision, 401(k), paid time off, employee discount/gratis and much more!

JOB OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed. This position is a key role in championing sales goals and effectively representing ICP.  This role will also promote and maintain the intrinsic company culture that fosters the firm’s core values of: Transparency, Recognition, Accountability, and Communication.  

CORE RESPONSIBILITIES

• Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.

• Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot

• Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time

• Demonstrate knowledge of the luxury retail market and current trends

• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team

• Embrace brand messages and cascade company communications to all members of your team

• Continue to build business through out-of-store networking  and in-store events

• Ensure boutique is adequately stocked, cleaned, and properly merchandised  

• Enforce loss prevention and shortage control procedures and maintain all safety standards  

• Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions

   

  REQUIREMENTS

• Minimum 3 years sales experience successfully working in the luxury sector 

• Strong retail beauty or fragrance industry experience  a plus

• Exceptional client service/customer experience approach and mentality  

• Strong presentation skills and communication skills  

• Excellent listener with business acumen skills and strong interpersonal relationships  

• Exhibits strong leadership skills  

• Organized and detail oriented  

• Able to coordinate and attend regular trainings and stay current on product knowledge  

• Ability to maintain shop floor standards at all times, including taking proactive measures  

• Ability to analyze the business and identify new functional growth opportunities   

• Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change  

• Comfortable working with a small team  

• Willing to take on new challenges/opportunities as they arise   

• Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds  

   

   

   

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